It amazes us how far IT support services have come in the last 2 years. In the early days of Microsoft Windows - PCs, servers and networks could be quite unstable but all of that has changed and we’re now in an era where it is normal to expect 99% plus availability.

Where IT support and network support are concerned, achieving maximum levels of productivity can only be achieved by implementing a 24x7 monitoring solution which constantly checks the health of equipment and reports concerns back to an eager team of IT support consultants.

Sumix offers a monitoring platform called ViA. Very simply, ViA monitors all of the PCs and servers on our clients networks 24 hours a day, 7 days a week. As ViA and our IT support consultants learn about your network, we are able to program fixes to simple problems to ensure that they don’t escalate into major problems. This allows us to ensure that your network remains available at all times and also ensures that there are minimum interruptions to your business during normal business hours.