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online service request form: - Sumix Service Request form (SSRF) is designed for prompt response and support for its current valued customers and new customers.
- Customer email address will be used to assist us in identifying and validating customer’s request.A correct email address is required as SSRF with invalid email address will delay our response time or may not be responded to at all.
- All fields with ‘*’ must be completed for us to process the form.
- Please complete the form with as much specific detail as possible as this will help us to provide accurate support.
- By completing this form the customer has officially requested Sumix to act on the issue and to proceed with any solutions required, this work will be billed to the customer.
- By submitting the form the customer accepts Sumix’s service rate and terms of payment.
- Each SSRF will generate a unique job number as a reference.
- All requests will be stored in Sumix’s database.
- On submission of SSRF the requestee who filled out the form and the official contact for the company will be sent a confirmation email outlining the request detail and our response.
- Customers can cancel or alter any previous request within 2 hours of SSRF submission. After that any work conducted relating to the request is billable to the customer.
- By default any work Sumix conducts in response to customer requests is charged at service at our standard service rates.
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