Sumix Service Request form (SSRF) is designed for prompt
response and support for its current valued customers
and new customers.
Customer email address will be used to assist us in
identifying and validating customer’s request.A
correct email address is required as SSRF with invalid
email address will delay our response time or may not
be responded to at all.
All fields with ‘*’ must be completed
for us to process the form.
Please complete the form with as much specific detail
as possible as this will help us to provide accurate support.
By completing this form the customer has officially
requested Sumix to act on the issue and to proceed with
any solutions required, this work will be billed to the
customer.
By submitting the form the customer accepts Sumix’s
service rate and terms of payment.
Each SSRF will generate a unique job number as a reference.
All requests will be stored in Sumix’s database.
On submission of SSRF the requestee who filled out
the form and the official contact for the company will
be sent a confirmation email outlining the request detail
and our response.
Customers can cancel or alter any previous request
within 2 hours of SSRF submission. After that any work
conducted relating to the request is billable to the customer.
By default any work Sumix conducts in response to customer
requests is charged at service at our standard service
rates.
Sumix
