When technology breaks down it affects your ability to do business. 8 out of 10 times the actual issue takes only minutes to fix but it can be hours before a technician can attend to it. To combat the frustration that this can cause, Sumix have introduced Sumix ViA (Virtual Infrastructure Administrator), an intelligent monitoring system that gives your network the ability to maintain its own health and alert us when it needs our assistance. And, because the performance of your network is more predictable, we’re able to reduce the amount of time we spend reacting to issues and disrupting your business. We can also give you an accurate, fixed monthly cost for the service.

Sumix ViA works on the premise that before an urgent incident or issue occurs, there will be a warning or a series of less urgent events. In order to reduce the number of major problems you experience, Sumix ViA simply needs to monitor and attend to minor issues before they escalate. The following illustrates how this works in 3 easy steps: